Delete Your Account

In the App

You can delete your account directly from the Plates app:

  1. Open Plates and go to the Profile tab
  2. Scroll down and tap Delete Account
  3. Type DELETE to confirm
  4. Your account and all associated data will be permanently deleted

For your security, if you've been signed in for a while you may be asked to sign out and sign back in before deletion can complete. This confirms it's really you.

Active subscription? Deleting your account does not automatically cancel your subscription. Please cancel your subscription through the App Store or Google Play before deleting your account.

Via Email

If you cannot access the app, you can request account deletion by emailing us. Please include the email address associated with your Plates account. We action verified requests within 30 days.

Email support@myplates.app

What Gets Deleted

When you delete your account, the following data is permanently removed:

  1. Your account profile and sign-in identity (email or social sign-in)
  2. All workout history and templates
  3. Custom exercises
  4. Gym configurations and plate setups
  5. Body weight and measurement entries, and any progress photos
  6. Shared workout links you created
  7. Your subscription customer record with our payments processor
  8. App settings and preferences, and workout state on a paired Apple Watch

This action is irreversible. Data cannot be recovered after deletion.

What Is Not Deleted

Records that Plates previously wrote to Apple Health or Google Health Connect are copies you own in your platform's Health app, not on our servers. Account deletion does not remove them; use the Health app's own data controls to review and delete anything Plates wrote. Deleting your account also does not cancel an active App Store or Google Play subscription: cancel that separately in your store account settings.

Data Retention

Your account data is deleted from our servers as part of the deletion request, which runs synchronously. Two limited exceptions are retained for app-stability and fraud-prevention purposes and cannot be linked back to your identity after deletion: anonymous crash reports (retained up to 90 days) and pseudonymous subscription-event logs (retained up to 90 days).